We provide proactive IT and network services. Our team of experts have a 24/7/365 real-time monitoring of your network and IT assets, so that early indicators of trouble can be identified and remediation steps can be taken before problems become severe.
Stop waiting for your technology to break…
Almost all companies depend on IT to complete day-to-day operations so maintaining a healthy IT infrastructure and keeping downtime to a minimum is critical. When a company is not prepared, even minor IT issues can result in substantial costs and unforeseen interruptions. Traditional Break fix contracts are costing you more than you think.
- Loss of production from employees
- Expensive hardware/service costs due to emergency repairs
- Clients lost due to inadequate service
What if you had a partner monitoring your environment 24/7, who could help restore your systems without having to set foot inside your office? What if you could prevent downtime in the first place?
CloudLinks is proud to offer a full suite of Managed Services offerings designed to alleviate the hassle and cost of managing IT operations and infrastructure. We strive to become your trusted managed services partner which allows you to remain focused on your strategic business goals while gaining peace of mind that your IT concerns are being proactively monitored and maintained.
IT Services
Continuously monitoring the health of your infrastructure and future technology planning by:
- Ensuring Application Availability 24/7/365
- Addressing Ongoing Strategic Technology Challenges & Business Planning
- Supporting End-users, Multiple Devices & Locations
- Providing Constant Administration, Patches & Security Updates
- Maintaining ‘Living’ Documentation & Compliance
- Reducing Technology Complexities
- Annual Technology Reviews and Recommendations -VirtualCTO
Monitoring
What we are monitoring and reporting for you:
- If Critical Thresholds are Exceeded
- Operating System Services – Email / SQL / Printing
- Server & Workstation Performance & Monitoring – RAM, Disk, CPU etc.
- Network Device Up/Down
- Task Completion Notification – Backups, AntiVirus – Daily, Weekly, Monthly
- Incident Tracking
- Automated Monthly Performance Reports
Managing
What We are Managing for You:
- Network Equipment – Ongoing Support
- Remote Engineering Support
- Administrating Active Directory Tasks
- Administrating Exchange
- Patching & Updating Server Operating System
- Escalating to 3rd Party Vendors/ISPs
- Ensuring Anti-Virus is updated and active on Servers
- Creating & Maintaining IT Asset Infomation
- Reviewing System Logs
Help Desk
How We Are Supporting Your Users:
- Workstation troubleshooting, support & setup
- Password resets
- Support for Windows based applications – Office & Outlook
- Anti-Virus support
- Connectivity support
- Mobile device support
- Printer troubleshooting
- Ability to use of remote control to resolve issues
- Limited support for custom applications